INTESA is a Kyndryl company with over 30 years of experience. We design and develop innovative digital services to create useful and inclusive platforms, using the latest technologies.
As part of our path of growth and positioning as a digital innovation leader, we are looking for a Program Manager.
The person will be the focal point for everything related to the delivery and management of the required services.
Main activities:
- Proactive relationship with the Customer, through regular alignments to be carried out in presence or via videocall
- Primary interface between Customer and Sales/Pre-Sales
- First level of escalation for critical issues in the project or AM area
- Direct involvement for open severity 1 issues and interventions
- Focal point for scheduled service downtime communications
- Accounting report (service traffic) and control of any redundancy in service consumption
- Support service trend reports (and related HD Tickets)
- Service monitoring and KPI and SLA reports
What we offer:
- Young and Dynamic environment
- Very flexible smart working contract
- Trust and respect for ideas and opinions: in our team everyone is free to share and propose new ideas and solutions
- Community events and initiatives where you will have the opportunity to discuss business projects related to sustainability, inclusion and education.
Requirements:
- Previous experience in the role
- Ability to prepare and update service SALs
- Natural determination and predisposition to achieve goals
- Knowledge of project management strategies based on PMI culture and expertise in training dedicated service PMs
- Excellent ability to implement mediation strategies even in critical situations
- Assertiveness in communication;
- Predisposition for problem solving.
Nice to have:
- Bachelor’s degree in Economics, Engineering or Computer Science
- Experience in banking sector is considered a plus;
- Good knowledge of the English language. A B2-C1 is required as a minimum level
Location: Italy| Turin or Milan ( with smart working contract)
Diversity&Inclusion
Selection managers with HR managers, HR recruiters, and employees all have a responsibility to ensure that diversity and inclusion are respected during the selection process. Unconscious biases and stereotypes should not influence our selection processes. We look for the best candidates and the real value they can bring to the organization. We value meritocracy. We value diversity, setting aside our prejudices. All people should have the opportunity to be considered for employment regardless of their race, color, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability , military service, pregnancy, childbirth and related medical conditions, or any other characteristic protected by law and our collective bargaining agreements. INTESA will endeavor to make reasonable accommodation to the known physical or mental limitations of a qualified candidate with a disability, unless the accommodation imposes an undue hardship on the operation of our business.
Acknowledgement of code of ethics and code of discipline
Applicants* are encouraged, prior to submitting their application, to review the company’s code of ethics found on our website and note that Intesa’s disciplinary code complies with the relevant provisions of the CCNL metalmeccanici, the collective bargaining agreement for employees and managers of Intesa s.p.a
