{"id":5212,"date":"2023-01-18T16:39:44","date_gmt":"2023-01-18T15:39:44","guid":{"rendered":"https:\/\/www.intesa.it\/intesa-and-kaleyra-partner-to-offer-a-unique-omnichannel-sales-assistance-platform-2\/"},"modified":"2023-01-18T16:39:44","modified_gmt":"2023-01-18T15:39:44","slug":"intesa-and-kaleyra-partner-to-offer-a-unique-omnichannel-sales-assistance-platform-2","status":"publish","type":"post","link":"https:\/\/www.intesa.it\/en\/intesa-and-kaleyra-partner-to-offer-a-unique-omnichannel-sales-assistance-platform-2\/","title":{"rendered":"Intesa and Kaleyra Partner to Offer a unique \u201cOmnichannel Sales Assistance Platform\u201d"},"content":{"rendered":"

The partnership will allow both companies to deliver digitally-enhanced services all along the customer journey, from awareness to conversion and even post-sale.<\/span><\/em><\/h2>

Intesa, a Kyndryl Company<\/strong>, a trust service provider focused on digital solution design and delivery for enabling digital evolution of business processes<\/strong>, and Kaleyra SpA<\/strong>, an international cloud communications<\/strong> software provider delivering connectivity solutions in the API\/Communications Platform as a Service (CPaaS) market, have announced a new strategic partnership<\/strong> to support clients in optimizing their customer experience<\/strong> touchpoints.<\/p>\n

Intesa and Kaleyra<\/strong> have joined forces to provide a service platform that will support digital customer engagement<\/strong> from the very beginning of the journey, the \u201cawareness\u201d phase, to customer onboarding, and even digital signatures.<\/p>\n

The partnership combines Kaleyra\u2019s conversational platform technology<\/strong> and Intesa\u2019s transactional platforms and certified trust solutions to create the \u201cOmnichannel Sales Assistance Platform\u201d<\/strong>. This enhanced platform allows customers to manage an omnichannel customer journey in which the user can connect through various channels, such as chatbots based on Artificial Intelligence, and activate a live conversation with an operator (via chat or video) when dealing with complex touchpoints such as customer onboarding, ID verification or document signing.<\/p>\n

Together the companies will offer an end-to-end omnichannel customer experience<\/strong> while offering sales support from the awareness phase to closure and beyond.<\/p>\n

Kaleyra Video<\/strong> enables WebRTC technology to allow real time audio and video calling via browser or in-app using rest APIs and SDKs. Now customers will also be able to digitally sign documents while connected. Digital signatures will be managed through Intesa Digital Transaction Management solution which guides the users all the way through the entire process of e-signing and archiving documents, in a secure digital environment thanks to Intesa\u2019s certifications.<\/p>\n

The combination of technology and digitally-enabled \u201chuman\u201d conversations make it possible to accompany the user from first touchpoint contact through identification and signing of contracts, always in full digital and omnichannel mode without interruption.<\/p>\n

\u00abNowadays, full-digital customer journeys work well with simple or single-channel purchasing processes\u00bb said Giuseppe Mariani, General Manager of Intesa<\/strong> \u00abbut companies struggle to design and implement full-digital customer journeys when it comes to complex products or services, such as financial loans or energy & utilities account activation. We do believe that with this partnership Intesa and Kaleyra can help companies on getting to the next level of customer interaction<\/strong> and transaction processes, strongly increasing conversion rate and reducing onboarding costs.\u00bb<\/p>\n

\u00abKaleyra is excited to collaborate with Intesa and enable businesses to offer a seamless digital and omnichannel experience<\/strong> for their users while enhancing human interaction and support,\u201d said Kaleyra Chief Business Officer Mauro Carobene.<\/strong> \u201cKaleyra\u2019s technology, when combined with Intesa\u2019s solutions, will reform how end users fulfil their various needs digitally. They can connect with the business via AI-powered chatbots, talk to representatives in real time with voice and video calls, and even securely sign digital documents: a smooth, efficient and human-centric user journey, all from the comfort and convenience of their preferred devices.\u00bb<\/p>

About Kaleyra<\/h3>\nKaleyra, Inc.<\/strong> (NYSE: KLR) (NYSE American: KLR WS) is a global group providing mobile communication<\/strong> services to financial institutions, e-commerce players, OTTs, software companies, logistic enablers, healthcare providers, retailers, and other large organizations worldwide.\n\nThrough its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services<\/strong>, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots.\n\nKaleyra\u2019s technology makes it possible to safely and securely manage billions of messages monthly with over 1600 operator connections in 190+ countries, including all tier-1 US carriers.

About Intesa, a Kyndryl Company<\/h3>\nFor over 35 years Intesa, a Kyndryl Company<\/a> has been designing and developing SaaS services for business processes digitalisation. Intesa\u2019s services and platforms meet each industry\u2019s specific needs: from EDI to legal archiving<\/a>, e-signature<\/a> and e-invoicing<\/a>. Intesa designs authentication processes and biometric identification as well, by using frontier technologies (AI and blockchain).\n\nIntesa\u2019s approach is based on people: by using design\u2019s methodology (co-creation and design thinking) our innovation projects involve all the stakeholders from the very beginning, in order to point out all the pain points and improvement areas that may bring benefits inside and outside the company.","protected":false},"excerpt":{"rendered":"

The partnership will allow both companies to deliver digitally-enhanced services all along the customer journey, from awareness to conversion and even post-sale.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[227],"tags":[],"class_list":["post-5212","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/posts\/5212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/comments?post=5212"}],"version-history":[{"count":0,"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/posts\/5212\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/media?parent=5212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/categories?post=5212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intesa.it\/en\/wp-json\/wp\/v2\/tags?post=5212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}