INTESA is a Kyndryl company with over thirty years’ experience, we design innovative digital services in order to create useful and inclusive platforms, using the most recent technologies. We are now embracing a “better business model”, measuring our social and environmental positive impact as we do with our profits: that’s why we take care of our employees’ wellness. We are on our way to become a BCorp.
What you will be doing
As a Customer Success Manager you’ll be working within our Technology division in the Customer Success team, with the goal to ensure that our customers are enjoying a flawless experience in using our services, both during the project phase as well as with the services being erogated. You’ll do it managing two different teams and coordinating our first level help desk provider.
What we offer
-A competitive salary
-Trust without conditions and respect for your opinions and decisions: in our team everyone is free to try and suggest new ways of doing things.
-Human and professional work environment where respect and understanding underlie every interaction.
-Participation in industry conferences in order to be always up-to-date and to network with other innovative companies.
-Community events and initiatives, where you will be able to work with different people on company’s projects about sustainability, inclusion and education.
-Work from “wherever”: We are one of the few companies that introduces remote working long before Covid, so you will be able to choose where to work as long as you get things done and you’re available when you’re colleagues need you. If needed, we have awesome spaces in OGR Turin.
-Our offices are based in Turin / Milan areas, please consider that if you enjoy being often at the office
What we look for
-Enthusiasm, about innovation, about technology, about new points of view. We are enthusiastic too!
-Explorer mindset: we are looking for someone who’s not afraid to get out from the comfort zone and will be proud to bring innovation in our company.
-8+ years of professional experience
-3+ years of experience having similar responsibilities
-Great communication skills
-Proven ability to improve and measure customer satisfaction
-Hands-on experience in building and organizing an IT technical support group
The recruiting process
So, here’s what’s going to happen after your application:
1)If you successfully pass through our screening process, our HR office will get in touch with you with a phone call to ask you some questions.
2)If you’re successful there, we’ll invite you to some interviews, normally two or three, to get to know each other and figure out if it’s a good fit for both parties. It’s likely you’re going to undertake a brief test.