The four Intesa platforms

The push to digitize business processes has shifted from a strategic choice to a true competitive necessity, enabling companies to respond quickly to the demands of a constantly evolving market. Digital transformation remains an ongoing journey in Italy as well: according to the “Digital in Italy 2025” report by Assintel-Assinform, in 2024 the digital market reached a value of €81.6 billion and is expected to grow to €93 billion by 2028.

Looking ahead, which trends will shape Digital Document Management & Exchange over the next three years? The report “Document Management: Innovation Pathways and Emerging Trends”, published by the Osservatorio Digital B2b in September 2025, highlights that although artificial intelligence in electronic document management is currently used by only 13% of Italian companies, it is regarded as the main driver of transformation over the next three years by more than 80% of providers and 63% of companies.

Cloud solutions rank second, seen as key enablers in an operating environment increasingly shaped by flexible working models. In third place, according to providers, are security and data protection, along with the need to keep pace with, and adapt to, an evolving regulatory framework. This aspect, however, is given less weight by end-user companies, which tend to focus more strongly on sustainability-related topics.

Integrating technological tools means embracing a new digital paradigm, capable of deeply transforming both B2B and B2C relationships. In business-to-business interactions, digitizing business processes accelerates supply chains, procurement processes, and contract management. On the consumer side, it makes interactions more immediate and reliable, delivering a tangible improvement in the overall customer experience.

In this context, Intesa Hive fits in as the digital dashboard designed to manage and optimize document-driven processes in the B2B world. Each order generates a flow of documents (such as delivery notes, DDTs, invoices, or contracts) that are exchanged between different departments and suppliers, and are highly exposed to the risk of delays or human error. Intesa Hive centralizes this information within a single cloud platform featuring an intuitive and customizable interface, simplifying the entire order lifecycle and improving collaboration among all stakeholders involved. Thanks to native connectors for major ERP systems and standard EDI protocols, the solution automatically imports orders, analyzes them through an AI-based OCR engine, and routes them to the relevant departments. In this way, companies can digitize business processes while benefiting from advanced services such as electronic invoicing, EDI, compliant digital archiving, and data analytics.

In response to these needs, Intesa Sign is the Digital Transaction Management platform that enables documents to be signed from any device, securely and with full legal validity. The solution supports all signature levels defined by eIDAS—simple, advanced, and qualified electronic signatures—providing the flexibility required to address different scenarios and regulatory requirements. Signer identification, required to apply these types of signatures, is natively handled thanks to direct integration with Intesa ID. Thanks to its modular architecture and API-based integration, the platform easily connects to existing enterprise systems and can manage even complex workflows. Signature methods—from click-to-sign to draw-to-sign—ensure an intuitive user experience, while two-factor authentication (OTP or protected access) enhances security. Digitizing business processes and implementing a solution like this truly represents a quantum leap in operational efficiency.

Intesa ID was designed to digitize business identification processes in a simple and secure way. The solution is wallet-ready and built to integrate with national and European ecosystems such as IT Wallet and EUDI Wallet, as well as with the Intesa Sign signature platform, ensuring usability and full regulatory compliance, including eIDAS 2.0. Companies can use Intesa ID for identity verification through video identification, full self-service procedures, SPID, and CIE.

To address these needs and enable companies to digitize business processes with full security and compliance, Intesa offers two complementary solutions: Intesa CMS and Intesa eSeal. The former is a platform that enables the management of the entire lifecycle of a qualified digital certificate—from request and issuance through suspension or revocation—in full compliance with eIDAS and QTSP requirements. User identification is handled seamlessly thanks to integration with Intesa ID, while intuitive dashboards allow monitoring of roles, activities, and audits. The latter solution ensures the application of qualified electronic seals to certify the origin of business documents, guaranteeing their validity and integrity over time.