Digital onboarding is the digital process that allows you to welcome new customers to your company, enabled through a system of identity verification and certification that is both simple and secure.
Digital Onboarding Platform
Discover the platform that simplifies the remote recognition and certification of customer identities, securely and in compliance with the law.
What our customers think of the Digital Onboarding Platform
Pitagora
“Pitagora’s goal is to make all available channels accessible to its customers and network: we aim to reach our customers in every possible way.”
Fabio Capra
Deputy General Manager Pitagora
CA Auto Bank
“In the plans of FCA Bank, the digitization of the onboarding process is a crucial component in realizing full e-commerce, with its completion marked by the integration of the payment gateway.”
Luca Pollano
Head of ICT, Digital & Data Governance CA Autobank
From an interview with Aziendabanca on 30/09/2020
How digital onboarding works
The digital onboarding platform allows you to perform the following operations:
1. Identity verification
Users can be identified securely and reliably.
2. Automation of data collection
Thanks to Optical Character Recognition (OCR) and Artificial Intelligence (AI) features, data can be collected and captured in an automated manner.
3. Biometric match
Biometric verification is conducted to ensure the user’s identity.
4. Signing and compliant document storage
Documents can be signed and stored in compliance with current regulations.
Benefits of the digital customer onboarding
Efficiency
The digital onboarding process reduces registration and identity verification times by 50%, allowing customers to start using services quickly.
Security
Digital identification and verification reduce the risk of fraud and ensure enhanced security in accessing services.
Regulatory Compliance
The digital process makes it easy to comply with document retention regulations and information security standards.
Enhanced User Experience
Streamlined access to services improves the customer experience, encouraging service utilization and increasing the conversion rate by 35%.
Three different customer onboarding methods
1. SPID and CIE
Through Self Onboarding with SPID and CIE, your users can independently verify their identity remotely using their own certified digital identities, such as SPID and CIE. This process allows them to securely and reliably verify and certify their identity through a simple and intuitive experience.
2. Artificial Intelligence (AI)
Utilizing AI, it is possible to authenticate documents and provided information, reducing the risk of fraud even without SPID or CIE. Additionally, AI enables the automation of the identification process, completing customer onboarding without the need for an operator.
3. Video Recognition
Video Recognition involves the customer in a video call where they can validate their identity. During this call, an operator verifies the customer’s identity by comparing their appearance with the provided documents and confirming the consistency of the information.
Request a free consultation
Do you want to understand if this solution suits your needs? Our team of consultants is available to answer all your questions without any obligation.
Transform your business through digital onboarding
Banks and Financial Institutions – Banks and financial services companies use digital onboarding to streamline account opening and the delivery of financial services.
Insurance – Insurance companies leverage this technology to acquire new customers and enter agreements with their distribution network.
Telecom and Internet Services – Telecommunication companies offer simplified online registration procedures through digital onboarding.
Real Estate – Real estate agencies can simplify property rental and sales processes through digital onboarding.
Automotive Sector – Companies selling vehicles online can simplify the purchase and financing processes through digital onboarding.
Leasing – Leasing and long-term rental agents can employ digital onboarding to verify customer identities and ensure secure transactions.
Why choose our digital onboarding solution
A prestigious financial institution has chosen Intesa for the integration of identification through SPID in its onboarding process, aimed at issuing a Qualified Electronic Signature (FEQ). Thanks to this synergy, the phase of accurate identification and the collection of personal data are smoothly completed through a simple SPID access, regardless of the potential customer’s identity provider.
SPID for quick and secure self-onboarding
Intesa has created an identification service for UniCredit where the collection of personal data is entirely concluded through user authentication with SPID.
Frequently Asked Questions about digital onboarding
1. What exactly is digital onboarding?
2. Is digital onboarding suitable for all businesses?
3. Can the Digital Onboarding Platform be integrated into the company's IT systems?
4. Can I generate a legally valid electronic signature with Intesa's Digital Onboarding?
5. What are the advantages of Intesa's Digital Onboarding?
We are at your service
The Intesa team consists of professionals who are reliable and have extensive experience in various market sectors.
Do you have any questions? Would you like to schedule a free and no-obligation consultation call? Fill out the form on the side with your request or simply let us know what you need. We will get back to you as soon as possible.
You might also be interested in these services
ELECTRONIC SIGNATURE
Flexibility first
Discover the solution that allows you to apply your Electronic Signature to digital documents quickly, intuitively, and extremely securely. The documents will have the same legal validity as a traditional handwritten signature.
INTESA SIGN
Secure and simple signing
Our web and mobile application for electronic signatures is easy, flexible, and intuitive. It also integrates recognition with SPID and CIE for FEQ signing.
ELECTRONIC ARCHIVING
Your documents safe and accessible
A comprehensive and secure service for digital document storage, ensuring compliance with regulations, protection of sensitive data, and certification of document authenticity and integrity.
News and updates about digital onboarding
Regulations
15.07.2024
Digital Trust Services and QTSPs: what they are and why to choose them
Defined by the European eIDAS Regulation, electronic trust services are fundamental to digitalization.
Regulations
15.03.2024
What is the European Digital Identity (EUDI) Wallet and when will it be released?
The European Digital Identity Wallet will allow all EU citizens to access a recognition system valid throughout Europe and will be available in 2026.
Solutions
23.12.2022
CA Autobank: loans go digital
Success Stories: Experiences in the Digital Sphere told by Businesses Themselves.
Who chose us
