Intesa SpA (a company of the Kyndryl Group), as part of its growth and positioning path as an accelerator of digital transformation projects, is looking for a B2B and Supply Chain Consultant profile to be included in the Solutions Organisation and who will play an important role in the development of the company’s positioning strategy and in the industrialisation of digital services offered in the B2B sphere, with constant supervision of the pre-sales phases.
The Role
The profile sought must have 5+ years’ experience in pre-sales and/or digital product management, at leading Information Technology or services companies, innovative, digital companies, consultancy companies with a particular focus on the digital supply chain (EDI services, B2B portals, TMS services, ERP Integration via API). We are looking for a person with knowledge of the dynamics of managing complex projects at medium to large customers and ability to handle the complexity of engineering digital products or services on enterprise customer targets. Finally, a solid value base (fairness and clarity), entrepreneurial skills in carrying out one’s work and the ability to build relationships with senior figures and client decision-makers, the ability to influence and manage interdisciplinary teams, as well as to liaise with colleagues and the various corporate bodies involved in the various stages of interaction with customers.
Role objectives
- Coordinate the life cycle of digital services, from requirements to standardisation and sales, including market analysis, functional analysis, documentation and content for pre-sales, sales, marketing and technical teams.
- Represent the company and act as a point of contact for customers and various internal entities involved in the different contact phases from pre-sales to delivery and service, including attending public events and conducting customer presentations and demos.
- Develop and cultivate relationships with relevant stakeholders (including C-Level) and build long-term relationships with customers, building their loyalty to the company.
- Assist in managing business negotiations and the end-to-end sales process.
- Mediate customer requirements with product roadmaps, and ensure customer satisfaction.
- Identify the manifest and latent needs of the players in the reference sector with appropriate addressing of needs towards the most correct design and technological solutions.
- Contribute to devising innovative solutions to best meet customer needs.
- Identifying and developing business opportunities with new potential customers.
Responsibilities
- Industrialise offering solutions
- Industrialise the company’s offering solutions to drive service improvement and the development of innovative solutions to better serve customers (from functional requirements through pricing/listing/business case management and supporting content creation).
- Assist in managing business opportunities or critical projects on specifically selected prospects and customers, supporting the sales team in interacting with pre-sales/post-sales structures and technical areas.
Minimum requirements
- Degree in Engineering, Computer Science, Economics or scientific subjects.
- Experience in the management of SaaS solutions for enterprise customers; candidates with previous experience in digital product management will be given higher consideration.
- Understanding of the core processes of companies operating in the Industrial and Logistics sector, both nationally and internationally.
- Excellent knowledge of the English language (minimum B2, C1 recommended).
- Excellent ability to use Microsoft Office, in particular Power Point and Excel.
- Additional skills and experience positively valued
- Experience in managing regulated services and processes.
- Experience or training in inbound/outbound cycles of production and distribution companies
- Knowledge in IT architectures and digital services used via APIs.
- Knowledge and experience in the use of Agile, Sprint, Scrum methodologies.
- Knowledge and experience in using the Atlassian suite (Jira and Confluence) and Salesforce.
The profile is completed by authority in the role and ability to work in a team, propensity for continuous learning, goal orientation, willingness to travel, commercial acumen, attention to detail and active listening skills.
